Complaints

If you wish to register a complaint, please contact us either in writing or by telephone.

Strategic Solutions,Β Suite 2 Hamilton Court House, 1-3 Alum Chine Road, Bournemouth, Dorset, BH4 8DTΒ or telephone 01202 769890.Β A summary of our internal complaints handling procedures for the reasonableΒ and prompt handling of complaints is availableΒ on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS)Β Full details of the FOS can be found on its website atΒ www.financial-ombudsman.org.uk.’

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visitΒ www.financial-ombudsman.org.uk.

Strategic SolutionsΒ and Strategic Solutions Chartered Financial Planners are trading styles ofΒ Strategic Solutions Financial Services which is authorised and regulated by the Financial Conduct Authority, Number 525733.

Principals: Kevin Forbes, Jefferson Fawcett, Giles Wellington, Allan Cruse, Nathan Harris.

The Financial Conduct Authority (FCA) does not regulate all of these products and services. To ensure we carry out your instructions accurately, to help us to continually improve our service and in the interests of security, we may record and monitor your telephone communications or conversations with us.Β Β Copies of our telephone recordings will be available on request, for a period of 5 years after the recording was made.

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