If you wish to register a complaint, please contact us either in writing or by telephone.

Strategic Solutions, Suite 2 Hamilton Court House, 1-3 Alum Chine Road, Bournemouth, Dorset, BH4 8DT or telephone 01202 769890. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS) Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.’

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.